Last updated: August 2026
This privacy policy explains how Smartek ("we", "us", "our") collects, uses and protects personal data when you visit our website or use our platforms. We are committed to handling your data lawfully, transparently and securely, in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Smartek provides insurance and reinsurance software. Our registered office is 42 Clarendon Road, Watford, WD17 1JJ. For any privacy questions, contact us at privacy@smartek.com. [Data controller and company registration details to be confirmed.]
What data we collect
- Information you give us — such as your name, work email, company and any details you include when you request a demo, contact us or subscribe to our newsletter.
- Information we collect automatically — such as your IP address, device and browser type, and how you use our website, collected through cookies and similar technologies.
- Customer platform data — where you are a customer, data processed within our platforms is handled under a separate data processing agreement.
How we use your data
We use personal data to respond to enquiries and demo requests, provide and improve our services, send communications you have requested, and meet our legal and regulatory obligations. Our lawful bases include your consent, the performance of a contract, and our legitimate interests in operating and improving our business.
Sharing your data
We do not sell your personal data. We may share it with trusted service providers who help us operate (for example, hosting and email providers) and where required by law. Any providers acting on our behalf are bound to process data only on our instructions.
International transfers
Our platforms are hosted with UK data residency. Where any data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.
How long we keep it
We keep personal data only for as long as necessary for the purposes described above, or as required by law, after which it is securely deleted.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact privacy@smartek.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies and similar technologies as described in our Cookie Policy.
Security
We use enterprise-grade access controls and an ongoing security assurance programme to protect personal data. No system is completely secure, but we take reasonable steps to safeguard your information.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
Smartek, 42 Clarendon Road, Watford, WD17 1JJ — privacy@smartek.com.