Support that knows the product
Our team has underwritten risk and run operations, not just written code. When you need help, you're talking to people who understand the work.
Ways to reach us
Existing customers
Reach the support team any time at support@smartek.com — real people who know your deployment.
Implementation help
Getting live on the platform, or integrating via API? Our implementation consultants work alongside your team.
Documentation
Product guides and API references for the teams building on and running our platforms.
What to expect from support
How do I raise a support request?
Email support@smartek.com with your company and a description of the issue. For live customers we prioritise anything affecting production.
Do you offer formal SLAs?
Formal support SLAs are on our roadmap. Today we're honest about that — ask us what response times look like for your deployment and we'll give you a straight answer.
What if we run the platform in-house?
In-house deployments get the same product support, with the added assurance that the platform runs entirely within your own infrastructure.
Can you help with integrations?
Yes. Our API-first design is built to connect with the systems you already run, and our team supports the integration work.
Choose how you deploy
Subscription (SaaS)
Hosted by Smartek. Fast to start, predictable monthly cost, nothing to manage.
In-house deployment
Run within your own infrastructure — built for teams with specific data residency or control requirements.
See what a live platform looks like
Most demos show you a concept. Ours shows you something already running.